App Design Product Design UX Research

Iaso — Home Health
Starts Here

A comprehensive medication management system tailored for older adults facing memory impairment and multiple chronic conditions. Seamlessly uniting devices and mobile interfaces to streamline the complexities of daily medication routines.

Winning awards Red Dot 2024 IDEA Winner IDA 2024 LICC
My Role
UX Product Designer
Tools
Figma · Miro · Rhino
Keyshot · After Effects
Responsibilities
Ideation · User Research · UX/UI Design · Service Design · Prototyping
Iaso medication management system overview
The Problem

Complex medication management is a silent crisis

Seniors with chronic conditions like heart disease, high blood pressure, and diabetes struggle with intricate medication schedules due to cognitive decline — creating cascading risks for both patients and caregivers.

40%
of seniors experience some form of memory loss, leading to missed doses
125K
preventable deaths annually from medication noncompliance
$100B
cost to the U.S. healthcare system each year
!
Missed or incorrect dosagesLeading to serious health complications and increased hospitalizations.
!
Greater dependency on caregiversAdding overwhelming burden to family members already stretched thin.
!
Fragmented existing solutionsMost products focus only on hardware or software — never both.
Research insight 1 Research insight 2 Research insight 3
Research insight 4 Research insight 5 Research insight 6
01 — Discover

Understanding the people at the center

We conducted 25 interviews with seniors, caregivers, and healthcare providers to deeply understand user experiences, challenges, and behaviors in managing daily medications.

"95% of caregivers are uncertain if their parents take medications on time — yet most tools don't address this gap at all."

95%
of caregivers uncertain if parents take meds on time
90%
of seniors struggle with correct dosage timing
80%
find it difficult to recognize their pills by sight
Market research insights

Market research insights — competitive landscape analysis

02 — Define

Defining what really matters

From research, we identified six core pain points that shaped our design direction, centering both seniors and their caregivers as equal stakeholders.

Persona Robert - caregiver Persona Emily - senior

Key personas — Emily (senior, 72) and Robert (caregiver, son)

How might we?
Schedule

How might we simplify the medication management process for seniors, making it easier to follow schedules and take the right pills at the right time?

Recognition

How might we create an intuitive solution that helps seniors recognize their pills and understand their purpose without confusion?

Motivation

How might we encourage seniors to consciously and willingly take their medication, addressing any resistance or reluctance?

Stakeholders map

Stakeholder map — power vs. interest analysis

Service blueprint

Service blueprint — mapping user journey and backend processes

03 — Design

Designing for clarity, not complexity

With five design goals guiding us, we built a system that simplifies without sacrificing depth — balancing the needs of seniors managing medications independently with caregivers who need real-time oversight.

Simplified Onboarding
Enable elderly users to independently set up the device with a straightforward, easy-to-follow onboarding process requiring no prior tech knowledge.
Clear Information Architecture
Present all necessary information clearly and concisely while minimizing page jumps and reducing complex interaction patterns.
Intuitive Family Supervision
A caregiver mode that allows monitoring and assistance without overwhelming the primary senior user or creating intrusive experiences.
Balanced Functionality
Essential features within a clean, uncluttered interface designed to prevent cognitive overload for senior users throughout daily use.
User flow diagram

User flow — senior onboarding and daily medication routine

Caregiver flow

Caregiver supervision flow

✓
Empowerment through elder-friendly designLarger fonts, intuitive interfaces, and easy-to-follow instructions centered on users like Emily who may need additional cognitive support.
✓
Clear medication reminders with gentle notificationsProminent reminder times with friendly messages — reassuring and non-intrusive, with special alerts for missed doses.
✓
Real-time inventory trackingPill box capacity tracking integrated to help seniors and caregivers easily check remaining medication and trigger refill reminders.
✓
Emotional support through customizationCustomizable reminder sounds and notification preferences — because care should feel personal, not clinical.
App screen detail Device and app
Reflection

What this project taught me

Iaso reflects a commitment to designing in ambiguity — tackling high-stakes challenges in a healthcare landscape that doesn't slow down for designers. It deepened my conviction that the most meaningful systems are ones that make invisible burdens visible, and then quietly remove them.

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Navigating ambiguityTackling high-stakes design challenges in an evolving healthcare landscape with incomplete information.
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Cross-functional collaborationWorking seamlessly with service designers, industrial designers, developers, and researchers.
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Scalable design executionBuilding a system architecture that grows and adapts to evolving user needs over time.